Privacy Policy

The words “we”, “us”, “our” mean QNet (M) Sdn Bhd. The term “you” and “your” refer to Independent Representatives (“IRs”), customers and the general public.

We are committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience.

This Privacy Policy applies to this website and governs data collection and usage. By using this website, you consent to the data practices described in this Policy.

Collection of Your Personal Information

We collect personally information, such as your email address, name, home or work address or telephone contact. We also collect anonymous demographic information, which is not unique to you, such as your ZIP/Postal code, age, gender, preferences, and areas of interests.

There is also information about your computer hardware and software that is automatically captured by us. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of this website.

Please keep in mind that if you directly disclose personal information or sensitive data through our public message boards, this information may be collected and used by others. Note: We do not read any of your private online communications.

We encourage you to review the privacy policy of websites you choose to link to from our website so that you can understand how those websites collect, use and share your information. We are not responsible for the privacy policies or other content on websites outside of our website and our related websites.

Use of Your Personal Information

We collect and use your personal information to operate our website and deliver the services you have requested. We also use your personal information to inform you of other products or services available by us and our affiliates. We may conduct surveys for research purposes which may require your opinions of current services or of potential services that may be offered by us to you.  

We do not divulge, rent or lease our customer lists to third parties. We may, from time to time, contact you on behalf of external business partners about a particular product and/or service that may be of interest to you. In these instances, your unique personally identifiable information (email, name, address, telephone number) will not be divulged to the third parties. In addition, we may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to us, and they are required to maintain the confidentiality of your information.

We shall not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your expressed consent.

We keep track of the websites and pages our customers visit within this website, in order to determine what products and services are preferred. This data is used to deliver customised content and advertising to customers whose browsing pattern indicates that they are interested in a particular subject area.

Our website will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of law or comply with the legal process served on us or the website; (b) protect and defend our rights or property; and, (c) act under exigent circumstances to protect the personal safety or users of this website, or the public.

Use of Cookies

The website uses cookies to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programmes or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenient feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalise our website pages, or register with this website or services, a cookie helps us to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same website, the information you previously provided can be retrieved, so you can easily use the features that you customised.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually configure your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our services or website.

Security of Your Personal Information

We secure your personal information from unauthorised access, use or disclosure. We also secure the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we have received it. However, no method of transmission over the Internet, or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Social Media (Features) and Widgets

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programmes that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.

Testimonials

We post testimonials on our website which may contain personal information. We do obtain the customer’s consent prior to posting the testimonial to post their name along with their testimonial. To request removal of your personal information from our testimonials, please contact us at support.centre@qnet.net.my. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Access to Your Personal Information

If your personal information changes, or if you no longer desire our service, you may correct, delete inaccuracies, or update them by selecting “my profile” once you have logged into your account or by contacting us at support.centre@qnet.net.my. We will respond to your inquiries within 30 days.

We will retain your information for as long as your account is active or as needed to keep providing you with our services. If you wish to cancel your account or request that we no longer use your information to provide you services, please contact us at the email address listed above.  We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address registered to your account) or by means of a notice on our website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Information

We welcome your comments regarding this Privacy Policy. If you believe that we have not adhered to this Privacy Policy, please contact our webmaster at support.centre@qnet.net.my. We will use commercially reasonable efforts to promptly determine and remedy the problem.